Refund policy

REFUND AND EXCHANGE POLICY

Every Hunar Banaras saree is woven by our artisans in Banaras, on handloom or on powerloom, by the technique each design calls for, and is inspected before it leaves our studio. Should anything be amiss, we will set it right.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or is not the piece you ordered, you are entitled to a full refund or a replacement.

To qualify, please:
1. Record a continuous, uncut unboxing video, beginning with the sealed package and showing the product clearly.
2. Write to us at info@hunarbanaras.com within 48 hours of delivery, with your order number and the video.

Claims without an unboxing video cannot be accepted.

EXCHANGES
For any other reason, we offer an exchange, not a refund.
- Requests must be made within 7 days of delivery.
- The saree must be unused, unwashed, and returned in its original packaging with all tags intact.
- The courier cost of returning the item is borne by the customer.
- Once we receive and inspect the piece, we will dispatch your exchange.

MADE-TO-ORDER AND CUSTOM PIECES
Pieces woven to order or customised to your request cannot be returned or exchanged, except where they arrive damaged or defective.

THE CHARACTER OF A WOVEN PIECE
Slight irregularities in weave, colour or motif are the signature of a woven textile, not a defect. Colours may also appear slightly different on screens.

REFUNDS
Approved refunds are made to the original payment method within 7 working days. Your bank may take a few additional days to reflect the amount.

CONTACT
info@hunarbanaras.com | +91-8267003664