Privacy policy

PRIVACY POLICY

Last updated: September 2026

Hunar Banaras respects your privacy. This policy explains what information we collect, why we collect it, and how we keep it safe.

WHAT WE COLLECT
- Contact details: your name, email, phone number, and billing and shipping addresses.
- Order details: what you view, add to your cart, purchase, return or exchange.
- Account details: if you create an account, your sign-in email and saved preferences.
- Messages: anything you send us when you contact our team.
- Device details: your browser, device type and IP address, collected automatically through cookies.

We do not store your card or bank details. Payments are handled securely by our payment partners.

WHY WE COLLECT IT
- To process, pack and deliver your order.
- To handle returns, exchanges and refunds.
- To respond to your questions and requests.
- To send you order updates and, if you choose, news of new weaves and events.
- To keep our website secure and prevent fraud.
- To meet our legal obligations.

WHO WE SHARE IT WITH
We share your information only with those who help us serve you:
- Shopify, which hosts our store.
- Payment partners, who process your payment.
- Courier partners, who deliver your order.
- Authorities, where the law requires it.

We never sell your personal information.

COOKIES
Our website uses cookies to remember your cart, understand how visitors use the site, and improve your experience. You can disable cookies in your browser, though some features may not work as intended.

HOW LONG WE KEEP IT
We keep your information only as long as needed to serve you, maintain your account, and meet legal and tax requirements.

YOUR RIGHTS
You may ask us to:
- Show you the personal information we hold about you.
- Correct anything that is inaccurate.
- Delete your information, where the law allows.
- Stop sending you marketing emails. Every email carries an unsubscribe link.

To make a request, write to info@hunarbanaras.com. We may need to verify your identity first.

SECURITY
We take reasonable care to protect your information, though no method of transmission over the internet is entirely secure.

CHILDREN
Our website is not intended for children, and we do not knowingly collect their information.

THIRD-PARTY LINKS
Our website may link to other sites, such as Instagram or booking platforms. Their privacy practices are their own.

SHOPIFY
Our store is hosted by Shopify. To learn how Shopify handles your information, visit https://www.shopify.com/legal/privacy/app-users

CHANGES
We may update this policy from time to time. The version on this page is always the current one.

GRIEVANCE OFFICER
Faiz Anwar
Hunar Banaras, J26/142, Kamalgadha, Jaitpura, Varanasi, U.P., India 221001
info@hunarbanaras.com | +91-8267003664